Policies

Refund and dispute policy

Last updated: 16 July 2026

Requesting a refund

If a payment was duplicated, made in error or appears unauthorised, contact help@donatermgf.com promptly. Include the payment date, amount and Stripe receipt or payment reference, but do not email full card details.

How requests are handled

Refund requests are reviewed individually, taking account of the payment circumstances, any account-related benefits already provided and applicable law. Approval is not automatic. When approved, refunds are returned through Stripe to the original payment method; bank processing times can vary.

Recurring support and disputes

Cancelling monthly support prevents future renewal charges but does not normally reverse payments already completed. See the cancellation policy for instructions. If you do not recognise a payment, contact support so it can be investigated. This policy does not affect any legal rights you may have.